These Terms of Use describe general expectations for accessing and using SchoolNetra. The platform provides school-management tools for participating schools and their authorised users. By accessing an account, you agree to use the services responsibly and follow the instructions and policies supplied by your school. If a separate written agreement applies between SchoolNetra and a school, that agreement may set additional terms for the school’s use.
WHO THESE TERMS APPLY TO
The platform may be used by school administrators, teachers, staff members, students, parents or guardians, and other people given an authorised account. The features available to each person depend on the role and school context assigned to that account. Some pages or tools may be unavailable because a school has not enabled the related module or because the user does not have permission to use it.
ACCOUNTS AND ACCESS
Use only an account issued to you or explicitly authorised for your work with a school. Keep passwords, one-time codes and other sign-in credentials private. Do not share an account or allow another person to act as you. Sign out on a shared device when you have finished. If you believe someone else has used your account, contact your school administrator promptly and follow the school’s account-security process.
ACCURATE INFORMATION
When you enter or update information, take reasonable care to make it accurate and appropriate for the task. School administrators are responsible for reviewing school settings, users and permissions. Staff members are responsible for following their school’s processes when recording attendance, academic information, fees, notices or other records. Students and families should contact the school if information about them appears incorrect or incomplete.
SCHOOL-CONTROLLED RECORDS
Schools decide what school information is entered into the platform, which modules they use and who is authorised to access their records. The school’s own policies, agreements and applicable law continue to apply to those records. SchoolNetra provides software workflows; it does not decide school admissions, student discipline, attendance outcomes, teaching methods, fee amounts or other institutional decisions.
PERMITTED USE
You may use the platform only for legitimate activities connected with your authorised school or platform role. Use the functions made available to you for their intended purpose, respect the privacy of students, families and colleagues, and follow directions from the relevant school. Where a workflow asks you to review or confirm information, check it before submission and use the school’s established process if you are unsure.
PROHIBITED USE
Do not attempt to access another person’s account, another school’s records or a function outside your permissions. Do not probe, disrupt, overload or bypass the platform’s security controls. Do not use the services to distribute unlawful, deceptive, threatening or harmful material, infringe intellectual-property or privacy rights, or interfere with another user’s access. Do not upload files that you are not authorised to share or that may compromise the service or other users.
USER-SUBMITTED CONTENT
A school or authorised user may submit text, images, documents, contact details and other material through configured features. The person or organisation submitting content is responsible for having the authority to provide it and for checking that it is suitable for the intended audience. Public pages and notices should be reviewed before publication. A school should promptly correct or remove content that is inaccurate, outdated or no longer intended to be available.
PLATFORM MATERIAL
SchoolNetra and its licensors retain their rights in the platform software, design, marks and materials they provide, except for rights that belong to a school or another user. These terms do not transfer ownership of school records or user-submitted content to SchoolNetra. You may not copy, resell, reverse engineer or redistribute platform materials except where applicable law permits or the rights holder has given permission.
SERVICE AVAILABILITY
The platform depends on internet connectivity, hosting and supporting services. Access may be interrupted by maintenance, technical faults, security work, network conditions or circumstances outside reasonable control. Features can differ between schools and may be updated, limited or retired as the service evolves. SchoolNetra aims to support dependable workflows but these general terms do not promise uninterrupted availability or a particular response time.
THIRD-PARTY SERVICES
Some features may rely on services outside SchoolNetra’s direct control, such as email, messaging, device notifications, hosting or file delivery. Their availability and policies may affect a related function. A school or user should review the terms that apply to a third-party service when they use it. SchoolNetra is not responsible for a third party’s independent service or policy, subject to rights and obligations that cannot be excluded by law.
PRIVACY AND SECURITY
Use of personal information is described in the SchoolNetra Privacy Notice and any relevant school privacy information. Access to records is intended to follow configured roles and school context, but users must still protect credentials and use information only for authorised purposes. If you notice a possible exposure, lost device or unauthorised access, report it promptly through your school’s contact process so appropriate steps can be considered.
EDUCATIONAL AND OPERATIONAL DECISIONS
SchoolNetra helps people organise and communicate information; it does not replace professional judgement or official school records. Teachers and school administrators remain responsible for reviewing assessments, attendance entries, fees, schedules and other decisions. Families and students should rely on official instructions from their school when a platform record is unclear, delayed or inconsistent with direct communication.
SUSPENSION OR END OF ACCESS
A school may change a user’s role or access when responsibilities change. Access may also be restricted where needed to protect users, records or the service, or to respond to misuse, a security concern or a legal requirement. Schools should follow their own processes when changing access. When an account is no longer needed, contact the school administrator rather than attempting to use another person’s credentials.
CHANGES AND INTERPRETATION
These general terms may be revised as the platform and its features change. The current published version applies to platform use, subject to applicable law and any separate written agreement. If one part of these terms cannot be applied in a particular situation, the remaining parts continue to operate to the extent permitted. Nothing here limits a right or obligation that applicable law does not allow a party to limit.
QUESTIONS
For questions about your account, school records, a school policy or a decision made by the school, contact the school administration. For questions about the platform itself, use the support contact provided by SchoolNetra. These terms are general information and are not a substitute for legal advice or a school-specific agreement.