This Privacy Notice explains, in general terms, how information may be handled when a school uses SchoolNetra. SchoolNetra provides tools for school administration, academic planning, communication and related workflows. The information present in a particular account depends on the school, the modules it enables and the user’s authorised role. A school may provide additional privacy information that applies to its students, families and staff. Read that information as well, because school practices and legal requirements can vary.
INFORMATION THAT MAY BE USED
Depending on the features enabled, SchoolNetra may contain account identifiers, names, contact details, school and role assignments, student and staff profiles, guardian relationships, class and session enrolments, academic information, attendance entries, homework, examination results, leave requests, fee records, transport assignments and communications entered through the platform. Some workflows may also use device or notification details to provide an enabled function. Not every category applies to every school or user.
WHERE INFORMATION COMES FROM
Much of the information in a school workspace is entered or maintained by the school and its authorised users. A school may provide information about a student, guardian, employee, class, timetable or school activity so that the related workflow can operate. Users may also submit information directly through a form or communication feature. Information can change when a school updates its records, enrolments, roles or enabled modules.
WHY INFORMATION IS USED
Information supports sign-in and account management, establishes which school and role apply to a user, and presents the tools and records relevant to that context. Schools may use the platform to organise academic schedules, student and staff records, attendance, homework, examinations, fees, transport, leave and communication. Operational information may also help the school review a record, answer a support question or maintain the service. The school decides which workflows it uses and the purposes for which it enters its records.
SCHOOL CONTEXT AND ACCESS
The platform is designed to keep school information within the appropriate school context and to use roles when deciding which screens and records a user may access. For example, a teacher, administrator, student and guardian may have different views. A guardian’s access may depend on a recorded relationship to a student and the school’s configuration. These controls support separation of information, but they depend on accurate school records and permissions. Schools should promptly update access when a person’s role or relationship changes.
WHO MAY SEE INFORMATION
School personnel may access information when their school role and permissions allow it. Students and families may see information made available to their account by the school. Platform support personnel may need limited access to diagnose or resolve a support issue, subject to applicable safeguards and agreements. Service providers may process information when needed to host, deliver or support an enabled platform function. The school determines which users are authorised for its workspace and should explain its own access practices to its community.
PUBLIC CONTENT AND PRIVATE RECORDS
Some CMS pages and notices are intentionally published for a public audience. An administrator who publishes a page or public notice is responsible for reviewing its content and confirming that it is appropriate to share publicly. School records such as student profiles, attendance, fees or internal communications are different from public content and should be managed through authorised school workflows. Do not place sensitive personal information in a public page, public notice or any field intended for general viewing.
COMMUNICATIONS AND NOTIFICATIONS
A school may use notices or other communication features to share information with selected audiences. The audiences and delivery options depend on the module, role permissions and school settings. A device notification may require an eligible account, a registered device, a network connection and enabled notification settings. A notification preview may be visible on a device according to that device’s own settings. Users should review their device privacy controls and contact the school if a message appears to have reached the wrong audience.
CHILDREN AND STUDENT INFORMATION
Schools may use SchoolNetra to maintain information relating to students, including children. The school determines which student records it enters, how those records are used in school workflows and which staff members are authorised to access them. Parent or guardian access depends on the relationship recorded by the school and the features it enables. Parents and guardians should direct requests about a student’s school record, correction or access to the relevant school administration, which can review the request in context.
SERVICE PROVIDERS AND OTHER DISCLOSURES
Information may be processed by infrastructure or service providers when needed to operate a platform feature, support a school or maintain security. A school may also share information through its own authorised processes or when required by law. The specific providers and disclosures can depend on the services enabled and agreements that apply to a school. This notice does not claim that every type of information is shared with every provider, and it does not describe a school’s separate systems or practices outside SchoolNetra.
RETENTION
SchoolNetra does not set one public retention period that applies to every school record. How long information is kept may depend on the school’s instructions, operational needs, applicable law and agreements. Schools should follow their recordkeeping obligations and their own retention policies. If an account is no longer active, some associated records may still need to remain available to the school for legitimate administrative or legal purposes. Contact the school to ask how a particular record is managed.
SECURITY
Safeguards are used to help protect information handled by the platform, and access is intended to be limited by account, school context and role. Users also have an important part in protecting information: keep credentials private, use approved devices where possible, sign out of shared devices and report suspected unauthorised access. No internet-connected service or transmission method can be guaranteed completely secure. A school should follow its own incident and safeguarding procedures if it becomes aware of a concern.
YOUR QUESTIONS AND REQUESTS
Depending on applicable law, an individual may have rights to request access, correction, deletion or other action regarding personal information. Because schools manage many of the records entered into their workspace, begin by contacting the relevant school administration. The school can identify the record, verify the request and determine the appropriate response under its policies and applicable law. For questions about platform operation rather than a school record, use the support contact provided by SchoolNetra.
THIRD-PARTY SERVICES AND LINKS
Some platform functions may rely on external services, such as notification delivery, email, hosting or file processing. A service may not work if a provider, network or device is unavailable. A school or user who follows a link to an external website is subject to that website’s own privacy information and practices. SchoolNetra does not control an external website merely because a link is displayed within a school page or communication.
CHANGES TO THIS NOTICE
This notice may be updated as the platform changes or when further detail is needed. The current version will be published on the main SchoolNetra domain. A school may also provide a separate notice or additional information for its community. If a change materially affects how a school uses the service, the school should review the updated information and decide whether further notice to its users is appropriate.
This page provides general information and is not a jurisdiction-specific privacy policy or legal advice. Schools should review it alongside their agreements, notices and obligations, and obtain qualified advice where needed.